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RETURNS You can return an item for a refund within 28 days of receipt for any reason as long as the item is in the same condition as you received it. Please obtain a certificate of posting or equivalent. The postage incurred for returning items to us shall be at your own expense unless, of course, there is a fault with the item in which case we will refund any postage incurred. Please return your items to: Marion Ross-Walsh,  TicKitty Boo Ties,  Caherdorgan,  Ballydavid,  Tralee, Co. Kerry, Ireland, V92W443 EXCHANGES If you need to return an item(s) for an exchange, please send the item(s) back to us in the same condition you received it (them), within 28 days of receipt. For your own protection it’s always a good idea to obtain a certificate of posting, or equivalent. The postage incurred for returning items to us shall be at your own expense unless, of course, there is a fault with the item in which case we will refund any postage incurred. We will not charge anything for sending you a replacement. Please call 00353 863584879 or email rossywalsh@gmail.com if you need any help.